Order Processing Time:
Ready-made items usually ship within 2 business days of full payment. Custom orders ship on or before the agreed-upon date, according to turn around times and prompt responses/payment from buyer. Orders placed via our layaway plan (partial.ly) ship after the plan is paid off.
UNITED STATES CUSTOMERS:
Most orders are shipped USPS with tracking and insurance. We offer FedEx options as well. We have temporarily suspended our signature required policy on all USPS shipments due to COVID-19. If you would prefer that your order is sent with signature required, contact us first.
We ship USPS First Class or Priority International, insured, depending on item weight. We have had good luck with shipments arriving within 3 weeks around the world, but please understand that in some cases shipping times can be as long as 6-8 weeks. In the event that you need the item by a certain date, please contact us before purchase, or choose one of the expedited shipping options.
International customers are responsible for paying any duty fees incurred at customs in their country. In some countries these can be as much as 40% of the item price, so please familiarize yourself with your country's duty fees, VAT, etc. to avoid unpleasant surprises. Under no circumstances will a package be marked "gift" or at a reduced value, nor will we pay buyers' taxes for them.
Due to Brexit regulations as of Jan 1, 2021, we are unable to ship orders valued under 135 GBP without registering for a VAT license. Since this is prohibitively bureaucratic and time consuming for a small US-based business, we will only accept orders valued over 135 GBP (excluding shipping cost) or via courier. Contact us directly via email with your order list and we will send you an invoice.
AUSTRALIA & NEW ZEALAND CUSTOMERS:
United States Postal Service has suspended all First Class and Priority International shipments to the entirety of Australia and New Zealand as of October, 2021. Contact us directly via email if you would like to place an order with USPS Express International or courier.
All shipments are insured. If there is a problem (loss or damage) we will re-ship, re-create, or reimburse value + shipping. You may be required to provide us with photos of the damage and packaging. In the case of a lost package, we ask that you wait 3 weeks in USA, 6 weeks for International before we re-ship or refund.
RETURNS & EXCHANGES
Items damaged from inappropriate wear, as well as items that have obviously been worn for more than a try-on, or to an event, are not returnable.
In-stock items are fully returnable/exchangeable (less original shipping fee). Returns and Exchanges must be posted within 30 days of receipt, in original new condition (this means NO odors ie cigarettes, stains, bodily or other fluids, makeup stains, permanent creases or discoloration or obvious signs of wear, pet or human hair.). USA corset orders are provided with a complimentary return/exchange label. Simply fill out the return/exchange slip included in your order, and send back to us. If your chosen exchange size is in stock, it will ship immediately upon receipt of your return. If it is out of stock, please allow up to 4 weeks for production.
Custom items are returnable completely for 50% of the original price, because of the lessened chance of re-sale. We are not responsible for fitting problems due to inaccurate measurements, weight gain/loss, pregnancy, or other body changes. Must be put in return post within 30 days of receipt.
We are happy to make adjustments to in-stock items before shipping, for an additional fee. Please contact us to discuss your needs.
(Items made specifically for you, to your measurements): We want you to be absolutely satisfied with the fit of your custom item. Because of this, we go above and beyond industry standard and allow one return for minor fitting fixes at no extra labor cost.
Buy now, pay later with Shop Pay:
Shop Pay Installments are available to US customers on all orders between $50-$100, excluding gift cards. Your order ships as soon as it is placed (unless it's a backordered size) and Shop Pay will bill you in 4 even installments when you choose that option at checkout. More info here.
We are not currently able to offer integrated installment options to International customers. However, we may be able to arrange a manual option--contact us with your needs.
Payment Plans - Custom Orders:
A non-refundable up front deposit of 50% is required for supplies and initial labor on custom orders. Full up front payment is always preferred, and is the simplest for both Redthreaded and for you, as we can ship your finished piece as soon as it is complete and it reduces admin costs.
In-stock order may be canceled in full before shipment.
Due to the nature of custom work, your initial 50% deposit is non-refundable should you decide to cancel during the custom order process. If you have paid more than 50% towards your balance, you will be refunded minus the 50%.